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Blackboard 8 Known Issues
Known issues
This is a list of known conflicts and issues with the Blackboard system at DePaul. Where possible, it includes the resolution for the issue. If you are experiencing problems, please review this list.
Issue: Column needs a Category to be included in Grade Center Grade Weighting.
Resolution: When creating a column be sure to set a category if you plan to use Grade Weighting. If you already created a column without a category, you can add a category. To do this Click on the Column> Click on Modify Column,> Select a Category> Click Submit. A slideshow showing how to do this has been created. To view the slide show click here.
Issue: Special Characters and Blackboard 8
Resolution: Special characters are not supported in the title of Blackboard 8 course items, assignments, tests, etc. Use of these special characters will prevent you and your students from accessing Blackboard items. If you have included a special character in an item name, you must rename the item and remove the special character. Special characters are defined as one of the following items: ! @ # $ % ^ & * ( ) _ + - = { } [ ] \ | : ; < > ? , . /
Issue: A security warning stating "The application's digital signature has an error. Do you want to run the application?" keeps popping up.
Resolution: Click the check box next to 'Always accept content from this publisher.' and click Run.
Issue: Discussion Board text box not loading in IE7 and Vista
Resolution A:
Alter the text box options for the discussion board. To do this:
- Click on the Tools menu in the course
- Click on the Personal Information link
- Select the “Set Visual Text Box Editor Options” link
- Make the visual text box editor unavailable
- Click Submit.
Resolution B: Add the Blackboard server to the list of trusted sites in IE 7. To do this:
- Login to the Blackboard server and navigate to a page that uses the Visual Text Box Editor.
- At the top of the page Click Tools
- Click on Internet Options
- Select the Security Tab
- Click on the green check mark for Trusted Sites
- Click the Site button
- Enter the Blackboard URL https://oll.depaul.edu
- Click Add.
- Click Close.
- Click OK.
- Close Internet Explorer and reopen it.
- A message MAY appear in the Internet Explorer Information Bar: "This website wants to run the following add-on: 'Microsoft (R) Dynamic HTML Editing Control' from 'Microsoft Corporation'. If you trust the website and the add-on and want to allow it to run, click here..."
- Click the message and select Run ActiveX Control from the context menu.
- Click Run in the Security Warning box.
- The Visual Text Box Editor is now configured to operate correctly within this browser.
Issue: Grade Center Not Loading for Faculty
Resolution:
Occasionally Java (the system on which much of the new Blackboard runs) will get clogged up with information. If you navigate quickly from screen to screen or are loading a large amount of information Java will struggle to keep up, so it may take a few moments for information to fully load. The steps to troubleshoot this slowness are as follows:
- Simply be patient and wait a moment. If the information fails to load in 60 seconds, navigate back to the main page of your Course and then re-enter the area of your Blackboard course which appears to be loading slowly.
- Consider restarting your browser to allow the Java processes to clear and check your course material again.
- Try rebooting your PC.
- If you continue to experience issues please ensure you have updated to the latest version of the Java SE Runtime Environment. The latest version can be found at http://java.sun.com/javase/downloads/index.jsp.
Issue: I just added grades to the Grade Center, and now they have disappeared. Where did they go?
Resolution:
If you are working in the Grade Center and some of your grades suddenly disappear, don't panic.
- Close out your browser, wait a few minutes, and log back in. Your grades should be visible.
- This behavior appears to be caused by caching issues, and the best workaround is to use the Grade Details view to enter grades.
- When you are ready to enter grades in a column, right-click in the cell of the first student and select Grade Details.
- From this screen, you can advance through your class using the menu in the upper right of the page. Grades entered this way are unaffected by the caching issues.
Issue: My Grades area not loading for students
Resolution: The my grades area only loads a blank white page; there was a fix issued for this and it was applied to the DePaul server. If this continues to happen please email blackboard@depaul.edu
Issue: The email function in Announcements not working
Resolution:
Blackboard Corporation is aware of this issue; DePaul is awaiting a fix from Blackboard Corporations.
Issue: Problems saving a submitted assignment
Resolution: If you try to save a student submitted assignment but get an "HTTP Status 404" error message check the file name.
- Certain special characters are not allowed in file names within Blackboard's software. Do not use any characters other than letters (A-Z or a-z), numbers (0-9), dashes (-), or underscores (_) in the name of the file.
- To fix the problem, you will need to upload, or if you are an instructor, have the student upload the file again, without any special characters in the name.
Issue: Student does not receive your course email
Resolution:
If a student does not receive email sent within blackboard suggest the following
- Verify that their email address is correct in campusconnect.depaul.edu and blackboard
- Verify that their email provider is not sending the email to SPAM folder or Trash
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